FirstPort manages the maintenance of estate grounds and shared facilities and deals with unit holders’ service charge. Our Property Manager carries out regular site inspections to identify required works and to assess progress of active projects.
Find out more on the FirstPort website, MyHome. You can view your service charge on the website, make payments and read important documents and updates on works. You can also sign up to receive urgent messages by text or email. Please visit the FirstPort website to register.
Have a look at this FirstPort video, which explains more about how FirstPort works with Resident Management Companies, like the CMMC.
In March 2022, FirstPort released a survey that explores the role of a Resident Director, and what the future may hold.
FirstPort’s remit does not include the Fairmile Building, which is subject to a separate service charge and is managed by Common Ground Estate and Property Management.
FirstPort representatives join CMMC Board meetings to provide property management updates and financial updates, as well as to discuss issues arising and resolution plans.
How to contact FirstPort
You can contact the FirstPort Customer service team on 0333 321 4080 or email help@firstport.co.uk. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 12pm.
For Out of Hours support, please call 01455 247 412. The team triage all issues reported and pass to FirstPort’s Progression Team, who decide on the severity of the issue.
If it’s an Emergency, they will instruct accordingly, ensuring access etc is available and if an Engineer needs to attend.
If the issue isn’t an Emergency, the team will advise you and refer the issue back to the main office.